This Privacy Policy describes how Laxcorp Research ("Company", "we", "us", or "our") collects, uses, shares, and protects information in connection with the Raven desktop application and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, do not use the Service.

1. Definitions

  • "Personal Data" means any information that identifies or can be used to identify an individual.

  • "Usage Data" means data collected automatically from use of the Service.

  • "User Content" means transcripts, AI responses, session data, and other content generated through your use of the Service.

  • "Free Tier" means the open-source, self-hosted version of Raven.

  • "Pro Tier" means the paid subscription version of Raven with cloud services.

2. Information We Collect

2.1 Information You Provide

Category

Examples

Applies To

Account Information

Email address, name, profile picture

Pro Tier

API Credentials

Third-party API keys you configure

Free Tier

User Content

Transcripts, AI conversation history, session notes

Both

Payment Information

Billing details processed by our payment provider

Pro Tier

Communications

Emails or messages you send to us

Both

2.2 Information Collected Automatically

Category

Examples

Applies To

Usage Records

Number of sessions, AI requests, transcription duration

Pro Tier

Device Information

Operating system, app version

Pro Tier

Authentication Data

Session tokens, refresh tokens

Pro Tier

2.3 Information We Do Not Collect

  • Free Tier telemetry: The free version of Raven does not transmit any data to our servers. All processing and storage occurs locally on your device.

  • Audio recordings: Raven processes audio in real time for transcription. Raw audio is not written to disk and is not stored by us.

  • Video or screen content: Raven does not capture video, screen recordings, or visual content of any kind

3. How We Use Your Information

We use the information we collect for the following purposes:

Purpose

Legal Basis (GDPR)

To provide and operate the Service

Performance of contract

To process payments and manage subscriptions

Performance of contract

To sync User Content across your devices (Pro)

Performance of contract

To enforce usage limits and prevent abuse

Legitimate interest

To communicate with you about the Service

Legitimate interest

To comply with legal obligations

Legal obligation

We do not use your data for advertising, profiling, or automated decision-making.

4. How We Share Your Information

We do not sell your Personal Data. We share information only in the following circumstances:

4.1 Sub-Processors and Service Providers

We use the following third-party services to operate Raven. Each processes data only as necessary to provide their respective services:

Provider

Service

Data Processed

Deepgram

Speech-to-text transcription

Audio streams (real-time, not stored by us)

Anthropic

AI language model

Conversation text, contextual prompts

OpenAI

AI language model

Conversation text, contextual prompts

AssemblyAI

Transcription and analysis (Pro)

Audio, transcript text

Recall AI

Audio processing (Pro)

Audio streams, meeting metadata

Google

OAuth authentication (Pro)

Email, name, profile picture

Dodo Payments

Payment processing (Pro)

Billing and subscription data

Amazon Web Services

Cloud infrastructure (Pro)

Encrypted data in transit and at rest

On the Free Tier, audio and AI data are sent directly from your device to Deepgram and Anthropic/OpenAI using your own API keys. We have no access to this data.

4.2 Legal Requirements

We may disclose information if required by law, subpoena, court order, or government request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.

5. Data Storage and Security

5.1 Free Tier

All data is stored locally on your device:

  • Database: SQLite, stored in your system's application data directory.

  • Configuration: Encrypted using your operating system's secure credential storage (macOS Keychain / Windows Credential Manager).

  • No cloud transmission: Nothing is sent to our servers.

5.2 Pro Tier

  • Infrastructure: Hosted on Amazon Web Services (AWS) in the United States.

  • Encryption: All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).

  • Access controls: Role-based access with principle of least privilege.

  • Network security: AWS WAF with managed rule sets for common web exploits.

  • Monitoring: Continuous logging and alerting via AWS CloudWatch.

5.3 Incident Response

In the event of a data breach that affects your Personal Data, we will notify you and any applicable regulatory authority within 72 hours of becoming aware of the breach, as required by applicable law.

6. Data Retention

Data Type

Retention Period

Account information

Until you delete your account

User Content (Pro)

Until you delete individual sessions or your account

User Content (Free)

Stored locally; retained until you delete it

Usage records

12 months from creation

Payment records

As required by tax and financial regulations

Authentication tokens

Until logout or expiration

Audio processed by Recall AI

Automatically deleted after 7 days by Recall AI

When you delete your account, we delete or anonymize all associated Personal Data from our systems within 30 days, except where retention is required by law.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

7.1 All Users

  • Access: Request a copy of the data we hold about you.

  • Deletion: Delete your account and all associated data.

  • Portability: Export your session transcripts and data from the application.

  • Correction: Update your account information at any time.

  • Withdrawal of consent: Stop using Pro features and revert to the Free Tier at any time.

7.2 European Economic Area (GDPR)

If you are located in the EEA, you additionally have the right to:

  • Restrict or object to processing of your Personal Data.

  • Lodge a complaint with your local data protection authority.

  • Request erasure under the right to be forgotten.

To exercise these rights, contact us at privacy@laxcorpresearch.com.

7.3 California Residents (CCPA)

If you are a California resident, you have the right to:

  • Know what Personal Data we collect and how it is used.

  • Request deletion of your Personal Data.

  • Opt out of the sale of your Personal Data (we do not sell Personal Data).

  • Non-discrimination for exercising your privacy rights.

8. International Data Transfers

If you are located outside the United States, your data may be transferred to and processed in the United States where our servers are located. We rely on Standard Contractual Clauses (SCCs) or other legally approved transfer mechanisms to ensure adequate protection of your data.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect Personal Data from children. If we become aware that we have collected data from a child under 16, we will delete it promptly. If you believe a child has provided us with Personal Data, please contact us.

10. Third-Party Links and Services

The Service may integrate with third-party services that have their own privacy policies. We are not responsible for the privacy practices of these services. We encourage you to review their policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (for Pro users) or by posting a notice within the application at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights:

Laxcorp Research
Email: privacy@laxcorpresearch.com
General inquiries: hello@laxcorpresearch.com